LossExpress™ for Financial Institutions

Solving the biggest problem in total loss

LossExpress™ is changing the auto total loss status quo for financial institutions by creating a seamless loan payoff to lien release process – all digital and online. Save your representatives time and hassle, while increasing customer satisfaction and improving payment cycles.

Total Loss in Motion

Get your auto total loss moving,
and keep it that way.

Provide a quick and smooth experience for your customers and your representatives. Finally an auto total loss experience that delivers increases overall satisfaction while speeding up payment cycles.

Automated Loan Payoff

With LossExpress™, representatives no longer have to answer payoff calls from insurance companies. Miscommunication over payoff balances, per diem values, valid thru dates for loan payoff amounts, payment remittance information and more, is all a thing of the past. Say goodbye to payoff calls, emails or faxes from insurers.

One-Click Settlement

With LossExpress™, representatives receive digital settlement requests for guarantee of title and lien release from insurers. Settlement documentation can all be reviewed online, including valuation reports, settlement breakdowns and more. Representatives can approve or dispute settlements in a click, without faxing issues or follow up calls.

 The LossExpress™ Experience

Seamless, fast, and forward-thinking. Goodbye payoff. Hello payment.

LossExpress™ provides a secure industry-leading platform that bridges the total loss gap to deliver an inclusive, fast and user-centric experience – for your customers and representatives.

Teams

Locations, teams and settings. All in one place.

In today’s modern age, more people are wide spread and/or working remote than ever before. Seize the opportunity to bring them together under one total loss roof. See what your teams are seeing, manage their permissions, and gain overall performance visibility and insights into their work productivity.

Reporting

Insights at your fingertips.

A new layer of visibility into your total loss potential. Track claims resolutions with a click, review cycle times, monitor team member productivity and more. Delivering actionable insights that guide decisions and drive experience. Know your institution’s true processing power better than ever.

Integrated Messaging

Chat real people, real fast. No bots about it.

You’re there to help customers resolve their claims and receive payment, as quickly as possible, but don’t always have the settlement documentation or ability to quickly ask the insurance adjuster questions at the moment of need. Imagine having what you need, when (or before) you need it—all over a digital channel.

It’s your call. Don’t make it.

With Integrated Messaging, ask questions and get what you need, via chat, without emails, phone calls, hold times or pressing pause on your workflow. With a digital ledger specific to each claim, maintain full visibility into messaging and activities for compliance.

The only digital total loss platform that bridges secure, integrated chat between insurers and banks

Resolve settlement disputes directly from chat without adding 3-4 day delays by negotiating settlement revisions via fax

Security

Secure and compliant.

LossExpress™ utilizes industry-standard security protocols, including the latest in data encryption and tracking technologies, user single-sign on (SSO) and multi-factor authentication. LossExpress™ provides secure user management and allows for self-service account recovery. Reducing errors from manual calls and data entry, LossExpress™ sets a new standard in ensuring information is not only secure, but correct.

Business-Grade Support

24/7 Business Support

Business unit leaders have direct access to dedicated business support leads around the clock to address unique opportunities and service level needs.

In-App Help

With LossExpress™, all users with an account have access to 24/7 in-app support and can submit technical issues directly from the claim dashboard.

Enterprise Level

Quarterly business reviews, process improvement studies and technical implementation support are available to larger clients.

Get your auto total loss moving.

Let’s talk about what this could look like for your institution.